AI Applications & Initiatives

Service Desk Copilot

Operational service desks waste time on mislabeled tickets — this sidecar drafts the route and reply, then waits for a human.

Service desk analysts at Swiss Life operational desks still decide every ticket. Service Desk Copilot is a sidecar for that queue: it reads an incoming Jira-style ticket, proposes seven triage fields, pulls similar resolved cases, and drafts a requester comment. Rules and a service catalog resolve service, team, and priority before any chat model runs; retrieval corroborates; a light LLM fills low-confidence fields and a heavier model writes the draft behind a code gate. The analyst approves, edits, or rejects—nothing auto-closes. Built solo in 36 hours for the Swiss Life challenge at Swiss {ai} Weeks Zurich Hackathon 2026 (Sep 24–25), with an OpenAI default path and Apertus as a Swiss open-weights option. On the challenge set it surfaces 4/20 mislabel traps, cuts review reading volume ~28% vs full ticket text, and rules-routes in under a second.

Right Prospect

An AI-powered, signal-driven prospecting platform for B2B outbound sales.

Right Prospect converts unstructured market signals into ranked account intelligence, starting with LinkedIn hiring data. It combines structured account filtering with semantic retrieval and cross-encoder reranking to match companies against a target ICP.

AI Builders Digest

I follow a focused set of AI builders to learn how they ship, but checking X, blogs, podcasts, and videos every morning was becoming its own routine. AI Builders Digest turns that habit into a timed pipeline: three times a week, it collects the last 72 hours of posts, publishes a bilingual (DE/EN) magazine automatically, and sends the new issue to me through a Telegram bot.

Job Match

A personalized job-ranking and application-tracking platform for the Swiss market. It aggregates Swiss job postings, ranks each one against my CV and a structured requirements profile, tracks every application from first sight to final outcome, and records feedback to learn what works.

Scheduling Agent

Sparked by a conversation with a founder I met at a networking event: she wanted a calendar that actively manages her time, smart enough to know that a train ride can fit a low-priority meeting while a flight cannot.

A proactive scheduling agent that helps you run your day. Every time you open it, it scans your whole calendar and catches the things an ordinary calendar never warns you about, like a deadline with no time blocked for it, three meetings back to back, or an afternoon that is quietly overloaded. For each one it drafts a fix you can accept with a single tap, and every time you accept or pass it learns a little more about how you actually like to work and live.